Customer Management World 2009

Customer Management World 2009

Customer Management World is where industry thought leaders meet to discuss industry issues, new partnerships and new business opportunities. The event will focus on techniques to make a contact / service management centre a better profit centre aligned with the goals for high performance.
This is the customer service management conference of the year! Driving performance and profitability through people, processes and tools.

Key issues facing the Contact Centre industry are the need to improve agent and customer satisfaction levels whilst at the same time reducing operation costs. Today more than ever this is driving industry change and making companies focus much more on retaining customers and growing their customer base. Customer Management World will focus on techniques to make a contact / service management centre a better profit centre aligned with the goals for high performance.

http://www.terrapinn.com/2009/cmw/